![]() Responsible for supporting all project follow-up and testing to include fixes, enhancements + upgrades for Online and Mobile Banking Products (Consumer/Retail Platform).Fulfilling Service Level Agreements for every type of issues.Assist VIPs with IBC Bank Online support.Performs QA testing for any new changes for online and mobile banking.Assists with defects & enhancements for online and mobile banking. ![]() Troubleshoot escalated customer support issues to include but not limited to: Online banking activity (Bill pay, transfers, fraud, etc.).Support Online Banking Operations (Daily production issues – Bill Pay, Transfers, etc.).They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. Job Summary: The Internet Services Support Specialist is responsible for maintaining the IBC website and portal, providing online & mobile banking support, and supporting eMedia. IBC's focus is to be customer centric and strive to provide excellent customer experience.ĭepartment:837 Treasury/Retail Online Services We are currently seeking to fill positions across all business segments. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. IBC bank hires talented, creative and dedicated individuals to help our business succeed. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC Bank successes are the result of an aggressive and innovative attitude.
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